Q: Where is Maple Prime located?

Maple Prime is an exclusively online retailer with warehouses strategically located in Linden, NJ, and Miami, FL. These locations allow us to efficiently manage logistics and shipping, ensuring prompt delivery of our high-quality perfumes to customers across the United States. While we operate entirely online, our warehouses play a crucial role in providing a seamless and reliable shopping experience.

Question 1

Do you offer free shipping?

Accepted Answer

At Maple Prime, we strive to make your shopping experience as convenient and rewarding as possible. That’s why we proudly offer free standard shipping on all orders within the USA (Mainland). Unlike other retailers, we don’t impose a minimum purchase requirement—whether you’re treating yourself to a single fragrance or stocking up on multiple items as gifts, shipping costs are one less thing to worry about. Our reliable and seamless shipping process ensures that your favorite products arrive quickly and in perfect condition, making Maple Prime your trusted destination for affordable luxury and unparalleled convenience.

Question 2

What is Maple Prime?

Accepted Answer

Maple Prime is a leading online retailer known for its commitment to authenticity, price and quality in the perfume industry. With a carefully curated collection of fragrances, we cater to all preferences and occasions, ensuring that every customer finds the perfect scent. Our products are sourced directly from reputable suppliers and brands, so you can shop with confidence knowing you’re receiving 100% genuine items. Whether you’re searching for a luxurious gift or a fragrance to match your style, Maple Prime offers an exceptional shopping experience from start to finish.

Question 3

What payment methods do you accept?

Accepted Answer

Maple Prime accepts all major payment methods to provide a seamless shopping experience. These include Visa, Mastercard, and American Express credit cards, as well as PayPal, Shop Pay, Apple Pay, and Google Pay. By offering these secure and trusted payment options, we ensure that you can shop with convenience and confidence.

Question 4

What is your return policy?

Accepted Answer

At Maple Prime, we want you to be completely satisfied with your purchase. We offer a 90-day return policy for unopened products. To initiate a return, simply contact our customer service team for assistance. Please note that additional charges, such as shipping or gift wrapping fees, are non-refundable. For full details, visit our Refund Policy page.

Please note: additional charges, such as shipping or gift wrapping fees, are non-refundable.

Question 5

How do I know which fragrance is right for me?

Accepted Answer

Choosing the perfect fragrance is a personal journey, and Maple Prime is here to help. Each of our products includes detailed descriptions with scent notes, fragrance families, and recommendations to guide your decision. For those who want to explore options before committing to a full-size bottle, we also offer miniatures and testers when available. Whether you prefer fresh, floral, woody, or spicy scents, our curated selection ensures there’s something for every preference and occasion.

Question 6

Does Maple Prime offer a loyalty or rewards program?

Accepted Answer

Yes, Maple Prime proudly offers a Loyalty and Rewards Program to enhance your shopping experience. Earn points on every purchase and through specific activities such as referrals, product reviews, and newsletter sign-ups. Redeem your points for discounts on future orders and enjoy exclusive benefits as a loyal customer. Joining is simple—just create an account, and you’ll be automatically enrolled. With Maple Prime’s Loyalty and Rewards Program, every purchase brings you closer to exciting rewards.

Question 7

Do I need an account to place an order?

Accepted Answer

No, you don’t need an account to place an order at Maple Prime. We offer a guest checkout option for a quick and convenient shopping experience. However, creating an account comes with several benefits, including the ability to track your orders, save your preferences for future purchases, and participate in our Loyalty and Rewards Program. By signing up, you can also access exclusive promotions and stay updated on the latest products and offers.

Question 8

Where is Maple Prime located?

Accepted Answer

Maple Prime is an exclusively online retailer with warehouses strategically located in Linden, NJ, and Miami, FL. These locations allow us to efficiently manage logistics and shipping, ensuring prompt delivery of our high-quality perfumes to customers across the United States. While we operate entirely online, our warehouses play a crucial role in providing a seamless and reliable shopping experience.

Question 9

Are my payment details secure?

Accepted Answer

Yes, your payment details are completely secure at Maple Prime. We use encrypted and compliant payment gateways to process all transactions, ensuring that your sensitive information is protected. Maple Prime prioritizes your privacy and security, and we do not store any payment data on our servers. You can shop with confidence knowing your information is safe.

Question 10

How long does order processing take?

Accepted Answer

At Maple Prime, we aim to process your orders quickly and efficiently. Typically, order processing takes 1-3 business days before your items are shipped. For many products, we prepare and ship orders on the same day they are placed, and this commitment is noted on the product detail page (see example in image below). Check the product detail page for specific shipping timeframes for your selected items. Our focus on speed and reliability ensures your favorite fragrances are on their way to you as quickly as possible.

Question 11

Can I return an opened fragrance?

Accepted Answer

Unfortunately, due to health and safety concerns, Maple Prime does not accept returns on opened products unless they are damaged or defective. We take these precautions to ensure the quality and safety of our products for all customers. If you encounter any issues, such as receiving a damaged or defective item, please contact our customer service team. We’re here to assist and resolve any concerns promptly.

Question 12

Do you offer samples?

Accepted Answer

Yes, Maple Prime occasionally offers samples for select fragrances. If available these samples will provide an excellent opportunity to explore different scents before committing to a full-size bottle. Sample availability may vary based on promotions and product stock, so be sure to follow us on Instagram, TikTok, and Facebook, or subscribe to our newsletter to stay updated. Discovering your next favorite fragrance has never been easier with Maple Prime’s sample offerings.

Question 13

How do I join the rewards program?

Accepted Answer

Joining Maple Prime’s Loyalty and Rewards Program is quick and easy. Simply create an account on our website, and you’ll be automatically enrolled in the program. Once registered, you can start earning points with your very first purchase. Track your rewards progress, redeem points for discounts, and enjoy exclusive benefits as a valued Maple Prime customer. Don’t miss out on the opportunity to make every purchase even more rewarding!

Question 14

How can I reset my password?

Accepted Answer

If you’ve forgotten your password, resetting it is quick and easy. Simply click on the "Forgot Password?" link on the login page, and a password reset link will be sent to your registered email address. Follow the instructions in the email to create a new password and regain access to your account. If you need further assistance, our customer service team is here to help.

Question 15

Once placed, can I cancel or modify my order?

Accepted Answer

At Maple Prime, we strive to provide quick and reliable service, which means orders are processed shortly after they’re placed. If you need to cancel or modify your order, we recommend reaching out to our customer service team as soon as possible. If the order has not yet been processed, we’ll gladly accommodate your request. However, once an order has been processed or shipped, we are unable to cancel or modify it. In such cases, you are welcome to initiate a return once the order is delivered, following our return policy. Your satisfaction is our priority, so don’t hesitate to contact us for assistance with any questions or concerns.

Question 16

Do you sell authentic perfumes?

Accepted Answer

Yes, Maple Prime sells only 100% authentic perfumes. We source all our products directly from reputable suppliers and trusted brands, ensuring the highest standards of quality and authenticity. We are committed to providing genuine fragrances to our customers, so you can shop with confidence knowing that every purchase is original and meets premium standards.

Question 17

How long does shipping take?

Accepted Answer

At Maple Prime, we understand the importance of timely delivery. Once your order has been processed, our Standard Shipping option typically takes 2–6 business days to arrive, depending on your location. If you need your items sooner, choose our Expedited Shipping option, available at checkout for just $4.99, which ensures delivery within 2–3 business days. Our streamlined shipping process guarantees that your favorite fragrances are carefully packaged and promptly delivered to your doorstep.

Question 18

How long does it take to process a return?

Accepted Answer

At Maple Prime, we process returns quickly and efficiently. Once we receive your returned item, our team typically processes the return within 1 business day. After processing, refunds are issued immediately, but it may take 7-14 business days for the funds to appear on your original payment method, depending on your payment provider. You’ll receive an email notification as soon as your return is processed and your refund is initiated.

Question 19

Are there any special promotions or discounts?

Accepted Answer

Yes, Maple Prime frequently offers special promotions and discounts to enhance your shopping experience. From seasonal sales to exclusive offers, we ensure you can enjoy your favorite fragrances at competitive prices. Stay updated on our latest deals by following us on Instagram, TikTok, and Facebook, or subscribe to our newsletter for early access to discounts and exclusive promotions. Don’t miss out on the chance to save on luxury fragrances with Maple Prime.

Question 20

Can I sign up for notifications on new arrivals?

Accepted Answer

Yes, you can easily stay informed about new arrivals at Maple Prime by signing up for our newsletter. Subscribing is simple—just enter your email address in the subscription box on our website, and you’ll receive updates about the latest products, special promotions, and exclusive offers. Additionally, follow us on Instagram, TikTok, and Facebook to stay connected and never miss out on the newest fragrances and collections.

Question 21

How do I earn points and check my balance?

Accepted Answer

Earning points with Maple Prime’s Loyalty and Rewards Program is easy and rewarding. You earn points for every purchase, as well as for actions like referring friends, leaving product reviews, and signing up for our newsletter. To check your points balance, simply log in to your account and visit the Loyalty Page in your dashboard. Here, you’ll find a detailed summary of your points, including earning history and redemption options. With Maple Prime, every purchase and activity brings you closer to exclusive savings.

Question 22

How can I contact customer service?

Accepted Answer

Our dedicated customer service team is here to assist you with any inquiries or concerns. You can reach us through multiple channels: use the live chat widget on our website, call or text us at +1 (855) 241-4200, or contact us via WhatsApp. Our team is available Sunday–Friday to help with anything from product recommendations to order issues. For updates and promotions, follow us on Instagram, TikTok, and Facebook, or subscribe to our newsletter.

Question 23

Can I use a coupon code or discount at checkout?

Accepted Answer

Yes, you can use coupon codes or discounts at checkout on Maple Prime. Simply enter your coupon code in the designated field during the checkout process, and the discount will be applied to your order. Keep an eye out for our promotions by following us on Instagram, TikTok, and Facebook, or subscribe to our newsletter to receive exclusive offers and updates.

Question 24

Do you ship internationally?

Accepted Answer

Yes, Maple Prime offers international shipping to Canada, making it easy for customers to enjoy our high-quality perfumes across borders. Shipping to Canada is straightforward, we charge US$9.99 per item, and delivery typically takes 4-6 business days after order processing. To ensure a seamless experience, Maple Prime handles all customs and duty-related matters on your behalf, so your items arrive without any additional hassle or fees. We are committed to making international shopping convenient and stress-free.

Question 25

Who pays for return shipping?

Accepted Answer

At Maple Prime, buyers are responsible for return shipping costs. If you require assistance, we can provide a prepaid shipping label upon request. The cost of the label will be deducted from your refund once the return is processed. We aim to make the return process as straightforward as possible while ensuring transparency regarding return shipping fees.

Question 26

Are your products suitable for gifting?

Accepted Answer

Absolutely! Maple Prime’s fragrances are perfect for gifting. With a wide selection of luxury perfumes, you can find the ideal scent for any occasion—whether it’s a birthday, anniversary, or holiday celebration. To make gifting even more special, we offer elegant gift-wrapping options and curated collections designed to impress your loved ones. Our premium fragrances, paired with thoughtful presentation, make Maple Prime the perfect destination for luxurious and memorable gifts.

Question 27

How can I redeem my points?

Accepted Answer

Redeeming your points with Maple Prime’s Loyalty and Rewards Program is simple and rewarding. Visit the loyalty page in your account dashboard to view your available points. From there, you can choose to redeem your points for coupons or discounts that can be applied at checkout. You can save your points to accumulate larger rewards or use them as soon as you reach a desired amount. Start enjoying exclusive savings on your favorite fragrances with just a few clicks!

Question 28

How do I check my order history?

Accepted Answer

To check your order history with Maple Prime, log in to your account and navigate to the Order History section in your dashboard. Here, you can view all past orders, including item details, dates, and statuses. This makes it easy to track your purchases, verify order details, or reorder your favorite products. If you need further assistance with your order history, our customer service team is ready to help.

Question 29

What happens if my item arrives damaged?

Accepted Answer

At Maple Prime, we take full responsibility for ensuring your items arrive in perfect condition. We carefully package all orders to prevent damage during transit. However, if an item arrives damaged despite our secure packaging, rest assured that you are fully covered under our warranty. Simply contact our customer service team with details and photos of the damaged product, and we will promptly resolve the issue by offering a replacement or refund. Your satisfaction is our priority, and we’re here to make things right.

Question 30

Do points expire?

Accepted Answer

Yes, points earned through Maple Prime’s Loyalty and Rewards Program expire after 1 year (365 days) from the date they are earned. To ensure you don’t miss out on using your points, we recommend checking your balance regularly through your account dashboard. Stay subscribed to our marketing emails, and we’ll send you reminders before your points expire so you can redeem them for discounts and rewards on your favorite products.

Question 31

How can I track my order?

Accepted Answer

Tracking your order with Maple Prime is simple and convenient. Once your order has been shipped, you will receive a confirmation email containing a tracking number. Use this number to monitor the status and location of your package. Our transparent tracking system ensures that you’re always informed about your shipment’s journey, so you can plan for its arrival with ease. If you encounter any issues or need assistance, our customer service team is ready to help.

Question 32

Can I combine rewards with other discounts or promotions?

Accepted Answer

Yes, in most cases, you can combine rewards earned through Maple Prime’s Loyalty and Rewards Program with other discounts or promotions. However, some special offers may have restrictions that prevent stacking with rewards. Be sure to review the terms and conditions of each promotion to confirm whether rewards points can be applied. For further assistance, our customer service team is always available to help clarify eligibility and maximize your savings.

Question 33

How do I earn points?

Accepted Answer

Earning points with Maple Prime’s Loyalty and Rewards Program is easy and rewarding. You automatically earn points for every purchase you make. Additionally, you can earn extra points by completing specific actions such as referring friends, leaving product reviews, and signing up for our newsletter. These points can be redeemed for discounts on future orders, giving you even more value every time you shop with us. Please refer to the loyalty and rewards page dashboard to see all the ways you can earn points and track your rewards.

Question 34

How do I check my points balance?

Accepted Answer

Checking your points balance with Maple Prime’s Loyalty and Rewards Program is quick and easy. Simply log in to your account and navigate to the loyalty page in your dashboard. Here, you’ll see a detailed summary of your points balance, earning history, and redemption options. Keeping track of your rewards ensures you never miss out on the opportunity to redeem points for discounts and exclusive savings on your favorite fragrances.

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