At Maple Prime, we strive to provide the best shopping experience possible, ensuring every aspect of your journey with us is smooth and enjoyable. Should you encounter any issues or inconveniences, our dedicated customer support team is here to assist you. Please do not hesitate to reach out to us at support@mapleprime.com for prompt and friendly assistance.
Shipping Policies
Processing Time: Please allow 1-3 business days for order processing.
Domestic Shipping:
- Free Standard Shipping: Available anywhere in the USA via USPS First Class.
- Expedited Shipping: Available with USPS Priority Mail (1-2 days by air) for $4.99.
Please note: We are unable to ship to APO/FPO/DPO boxes due to transportation regulations for hazardous items.
International Shipping:
- As of now, our shipping service is limited to Canada for $9.99.
- Delivery Time: Once processed, delivery takes 4-6 days.
Important: If you contact the carrier to change the address, Maple Prime will not be responsible for any loss, delay, or damage.
Cancellations and Returns
Order Cancellations:
- If you cancel your order before it has been processed, you are eligible for a full refund.
- Please contact us at support@mapleprime.com.
Return Policy:
- Eligibility: Returns are accepted only for items in their original, sealed condition.
- Return Period: You have up to 90 days from the date of purchase to return your item.
- Return Shipping: The buyer is responsible for return shipping costs. We can provide a prepaid shipping label, but the return shipping cost will be deducted from your refund.
Return Process:
- To initiate a return, contact our customer support team with your order details to receive an RMA number.
For any questions or assistance, please reach out to our customer support team at support@mapleprime.com. We are here to help!